Privacy Policy

Introduction

Carlo Inc. ("Company," "we," "us," or "our") recognizes the importance of protecting the privacy of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or device (“Personal Information”), particularly our consumers or users (referred to as “you” or “your”) in this Website Privacy Policy ("Privacy Policy").

This Privacy Policy describes the types of Personal Information we may collect from you or that you may provide when you visit the website https://www.riverviewapartmentliving.com/ or any of the websites of our affiliated entitles and subsidiaries (the “Websites”), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information, including how we secure it, retention, how and why we process it, how and when we share it, your privacy preferences and rights, children’s privacy, profiling and automated decision-making, updates, and contact information.

This Privacy Policy applies to information we collect:

• Through the Websites operated by Company and its affiliates.
• In email, text, and other electronic messages between you and the Websites.
• Through mobile and desktop applications you download from this Websites, which provide dedicated non-browser-based interaction between you and the Websites.
• When you apply or rent at one of our properties, or through other offline interactions (on-site property visits);
• Through other general inquiries we receive (including postal mail, electronic mail, telephone requests, and in person); and
• When you interact with our advertising and applications involving third-party websites and services, if those applications or advertising include links to this Privacy Policy.

Please see the Schedule 1 below summarizing types of the additional Personal Information collected.

This Privacy Policy does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third-party; or
• Any third-party, including through any application or content (including advertising) that may link to or be accessible from or through the Websites.

Please read this Privacy Policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using the Websites, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Websites after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

If you are asked to submit registration details via this site, you may be requested to agree to additional terms regarding our use of your Personal Information, and those additional terms will apply in that context. Any additional terms will be provided for your review at the time of registration.

Depending on where you are located, there may be differences in the types of Personal Information collected, used, and disclosed, or you may have different rights, for details specific to your country/region.

Children Under the Age of 16

OUR WEBSITES ARE NOT INTENDED FOR CHILDREN UNDER 16 YEARS OF AGE. NO ONE UNDER AGE 16 MAY PROVIDE ANY PERSONAL INFORMATION TO OR ON THE WEBSITES. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on the Websites or through any of its features, register on the Websites, make any payments through the Websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at https://www.carloinc.net/contact-us.

Residents of certain states under 16 years of age may have additional rights regarding the collection and sale of their Personal Information. Please see Your State Privacy Rights for more information.

Information We Collect About You and How We Collect It

We collect several types of Personal Information from and about users of our Websites, including:

• Information by which you may be personally identified, such as name, postal address, email address, telephone number, social security number, or other Personal Information by which you may be contacted online or offline;
• Information from the owners of the properties we manage;
• Information when you visit our properties, attend events hosted at our properties, inquire about housing directly with our properties, complete the rental application and/or in our day-to-day relationship with you as a tenant;
• If you elect to pay rent online, we or a third-party contractor may collect credit card and/or bank information to process payments and you may be required to provide your social security number, date of birth and other similar personally identifiable information through our online lease application form;
• Information that is about you but individually does not identify you, such as information about your internet connection, the equipment you use to access our Websites, and usage details;
• Information that you provide by filling in forms on our Websites, including information provided at the time of registering to use our Websites or requesting further services;
• Records and copies of your correspondence (including email addresses), if you contact us;
• Details of transactions you carry out through our Websites; and
• Your search queries on the Websites.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third-parties, for example, our business partners.

Although you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Websites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third-parties. This helps us to improve our Websites and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Websites according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Websites.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). When you access or interact with the Websites, certain information may be collected and stored on your browser, primarily through the use of cookies and similar tracking technologies. A cookie is a small file placed on the hard drive of your computer. These technologies enable the Websites to recognize your device and may capture data relating to your preferences, browsing behavior, or device characteristics. While this information does not typically identify you directly, it can be utilized to enhance your browsing experience by tailoring website functionality to your anticipated needs and preferences.

  We are committed to respecting your privacy choices. Accordingly, you may refuse to accept browser cookies by activating the appropriate setting on your browser through our cookie consent tool. By selecting specific categories, you can learn more about the types of cookies used and, where applicable, opt out of non-essential cookies. However, if you select this setting, you may be unable to access certain parts of our Websites and it may affect the performance and functionality of the sites therefore limiting the services we are able to provide. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Websites. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.

  The Websites use cookies to remember your settings and preferences, which is necessary to provide you with an optimized and consistent user experience. Additionally, we may allow third-party service providers, including advertising and analytics partners, to place cookies on your device in connection with their provision of services to us. These third-parties may use cookies to gather information about your interactions with our site for purposes such as analytics, performance monitoring, and personalized advertising.

• Web Beacons. Pages of our Websites or our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect Personal Information automatically. However, Personal Information that you provide to us or that we collect from other sources may be combined with non-personal information that is collected automatically.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Websites are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third-parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Websites. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third-parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

For example, you may learn more about Google’s use of cookies by visiting the Google Privacy and Terms page at http://www.google.com/policies/.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information:

• To present our Websites and their contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Websites or any products or services we offer though it.
• To allow you to participate in interactive features on our Websites.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third-parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Company about our Websites’ users is among the assets transferred.
• To third-parties to market their products or services to you if you have consented to/not opted out of these disclosures. For more information, see Choices About How We Use and Disclose Your Information.
• To provide the service for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your Personal Information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms Of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. As described above, you can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Again, please note, if you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your Personal Information with unaffiliated or non-agent third-parties for promotional purposes, you can opt-out by checking the relevant box located in the pop-up window or on forms on which we collect your data. You can also always opt-out by checking or unchecking the relevant boxes or by sending us an email with your request at https://www.carloinc.net/contact-us.

We do not control third-parties' collection or use of your information to serve interest-based advertising. However, these third-parties may provide you with ways to choose not to have your information collected or used in this way.

Retention of Information

To facilitate compliance with data privacy regulations and limit the storage of personal data we may limit retention of the Personal Information of the residents the properties Company manages to a maximum retention period of 10 years after a resident moves out (end of lease) or their last record access, depending on record type (e.g., a prospect record is different from an actual resident record). There may be exceptions for transactional data as other regulatory elements may apply.

Accessing and Correcting Your Information

You may also send us an email at https://www.carloinc.net/contact-us to request access to, correct, or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. Some state laws, such as the California Consumer Privacy Act (“CCPA”), permit residents who provide us with Personal Information to request certain information regarding our disclosure of such information to third parties for their direct marketing purposes. We do not, currently, sell such information to third-parties for their direct marketing purposes. If we change this policy, we will update this provision and provide instructions on how you may make a request for details.

To learn more about California residents' privacy rights, visit https://oag.ca.gov/privacy/ccpa. To learn more about consumer privacy rights in other states and how to exercise them, please visit your state’s privacy policy website.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure, including without limitation Secure Sockets Layer (SSL) and other related encryption measures. All information you provide to us is stored on servers secured behind firewalls. Any payment transactions will be encrypted.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about revealing information in public areas of the Websites. The information you share in such public areas may be viewed by any user of the Websites.

Unfortunately, the transmission of information via the internet is not completely secure. For example, wi-fi connections (particularly public wi-fi services) may be compromised. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Websites’ home pages. If we make material changes to how we treat our users' Personal Information, we will notify you through a notice on the Websites’ home pages. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Websites and this Privacy Policy to check for any changes.

Contact Information

You may exercise each right once every twelve (12) months. To exercise your rights, you must submit a verifiable request to us.

You are invited to utilize the Contact Us web form to exercise your rights in this section at https://www.carloinc.net/contact-us or contact Company at the information provided below.

Email: receptionist@carloinc.net

Telephone number: 818.989.6200

Mailing Address:

To verify your request, we will independently verify your ID by requesting certain personally identifiable from you. You may designate an authorized agent to submit a request on your behalf. To designate an authorized agent, you must submit a signed authorization form in order for us to process a request from a third-party.

We will respond to your rights request within forty-five (45) days from the date we receive it. In some cases, we may require additional time to complete your request and will inform you if additional time is needed. Where additional time is needed, we may take up to a maximum of ninety (90) additional days to complete your request.

Schedule 1:

In the last twelve (12) months, we have collected the categories of Personal Information described in the table below.

The table below describes the sources for each category of Personal Information we collect, the business and/or commercial purposes for which we use each category of Personal Information, and the third parties with whom we share each category of Personal Information we collect.